Please be aware that Australia Post are still experiencing unprecedented demand, and this is impacting delivery times, along with infrastructure closures due to the late 2022 floods across several states. Note, the localised flooding throughout Central QLD and FNQ regions is affecting deliveries of consignments that did get through, & also impacting the ability for some team members to get into work. Once products leave our warehouse we are unable to affect any fast tracking of orders.
General Delivery Details
We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address, email address and contact phone number so we can contact you if there are any issues with your consignment. We offer free freight on orders within Australia, and a flat fee rate charged at AUD$20 for delivery to NZ.
We dispatch orders within 2 working days from receiving your order. All orders are dispatched from Metro Melbourne. Please note public holidays can add time delays to delivery timelines, however we endeavour to meet all quoted despatch timeframes. We pack every order carefully to ensure it reaches you in good condition, your order will be sent through Australia Post or one of our preferred couriers. All consignments are trackable. The tracking number can be viewed from within your My Account Dashboard, and will also be sent to you via email. We ask that you PLEASE check the Australia Post website for delivery times from Metro Melbourne to your postcode.
We ask that you bear with us and our transport services to get your orders delivered as promptly as possible. We thankyou for your order, and appreciate your patience, kindness and respect, while we aim to get you your order as soon as possible.
If you have any questions about delivery, please contact us. firstname.lastname@example.org