Returns

The item arrived damaged or missing parts 

  • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace the damaged or missing parts to you.
  • Should we require the goods returned, we will offer a return solution.
  • All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage. 
  • Please take photographs of any damage and email them to us at info-au@globber.com, before sending the item back. We will assess the parts required from the photographs supplied.
  • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty. 
  • We will either repair or replace the product for you, or if stocks are exhausted, offer a similar product as a replacement