Privacy Policy

Globber respects your privacy and is committed to protecting your personal data. The following privacy notice will inform you about how Globber collects and processes your personal data you’ve consensually provided to us and your privacy rights. 

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. 

The data we collect about you 

We may collect, use, store and transfer different kinds of personal data about you which include the following personal data; 

Identity Data includes first name, surname, last name, username or similar identifier, marital status, title, date of birth. 

Contact Data includes delivery address, email address, telephone numbers. 

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username, orders made by you, your interests, preferences, feedback and survey responses.

Marketing and Communications Data includes your preferences in receiving marketing from us. 

If you fail to provide personal data

In cases when we need to collect personal data to fulfil a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, sending you spare parts for your scooter). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How data is collected 

There are several ways you can give us your personal data including; 

-      Subscribing to our newsletter via our pop-up homepage banner and / or footer newsletter input form. 

-      Creating an account on our website. 

-      Signing in to submit a spare part request. 

-      Contacting us directly. 

How we will use your personal data

Purpose / Activity

 

Type of data

Lawful basis for processing

To register you as a new customer 

(a) Identity
(b) Contact

 

Performance of a contract with you 

To process and deliver your order (spare part request)

(a) Identity
(b) Contact

All Financial data is managed by our local Globber customer services. Payment options vary across regions, so please directly speak to our Local Customer Service Rep on how your payment details are protected.  

Performance of a contract with you 

 

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy notice. 
(b) Asking you to leave a review or take a survey. 

 

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

 

To deliver relevant website content, recommendations and advertisements to you that may be of interest to you, and measure or understand the effectiveness of the advertising we serve to you

 

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

 

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

(a) Identity
(b) Contact
(c) Technical

 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

 

(a) Technical

(b) Usage

 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

 

You will only receive marketing communications from us if you have opted in to receiving this marketing. 

 

Where we store your data 

 

Your personal data is collected by PrestaShop 1.7 CMS and processed by MailChimp, our official digital partner, certified to both the EU-US Privacy Shield and Swiss-US. Privacy Shield and General Data Protection Regulation (GDPR), to allow us to correctly use and store your data for the above scenarios. 

 

Your rights 

 Below is a recap of your individual rights.

 

Right to be forgotten: You can contact us directly to request deletion to your data stored. 

 

Right to object: You may opt out of receiving any marketing message from us at any time. You can unsubscribe by signing in to your account and clicking “unsubscribe” in personal information. Alternatively, you can directly contact us and we will remove you from our mailing list. 

 

Right to rectification: You can correct, complete or update your contact information at any time by signing in to your account. You are responsible for keeping your information up-to-date and accurate. 

 

Right of restricting processing: of your personal data in certain ways. 

 

Right of access: You can contact us directly (contact@globber.com) to request access to information we hold about you. 

 

Right to transfer: of your personal data to you or to a third party.

 

No fee required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

 

What we may need from you  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month.

Our Cookies policy 

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 

We use cookies on this site to enable certain parts of the site to function and to distinguish you from other users of our website. This helps us to improve our visitors' experience.

By continuing to browse our website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that is stored on your browser or hard drive if you agree. They cannot harm your computer and do not contain any information that identifies you personally. We will never collect any personal information about you, or anyone using your device, such as name, address or financial details, using our website cookies.

 

You can block cookies at any point by changing your browser settings. Every browser has a different way to turn cookies off so it’s best to check in your browser’s help section.

 

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

We use cookies for the following purposes: 

Cookie Name

Cookie Description

PHPSESSID

Your session ID on the server

RA_GEOLOCATION

Location information to redirect users to most local store

Prestashop-(String)

Facilitates caching of content on the browser to make pages load faster.
You may see more than one cookies file with the Prestashop prefix.

_dc_gtm_UA-(String)

Cookies from Google services - Google Tag Manager (Double Click)

_ga

Cookies from Google services - Google Analytics

_gat

Cookies from Google services - Google Analytics

_gid

Cookies from Google services

wp-setting

Cookies from Wordpress blog