Here are our most frequently asked questions to help you quickly get the answers you need!
Which scooter should I buy?
We have our very own Find Your Scooter quiz to determine which scooter is best for you or your little one in just 5 questions. All it takes is 30 seconds to complete. Check it out here: https://www.globber.com/hk/en/find-your-scooter
How do I shop for spare parts?
For warranty claims, you can sign in and request your spare part at the link below: https://www.globber.com/hk/en/spare-parts
What are the differences between certain of your products?
We've integrated a simple to use product comparison on each product webpage.
Alternatively, for more technical comparisons, you can access our product comparison section here: https://www.globber.com/hk/en/compare-scooters
Where is my order?
Recheck your order dispatch confirmation email which confirms the shipping method & tracking details. Please allow the fully scheduled time for your product to arrive.
How do I return / exchange an item?
The quickest way to request a return or exchange is to send the following information via email at email@example.com:
- Name, address, phone number
- Name of item wanting to return
- Reason why you are returning the item
- What you wish to exchange the product for (if applicable)
- Proof of purchase or order # (email receipt or photo of receipt accepted)
How can I become a distributor for Globber?
For all potential partnerships, please submit the request on https://support.globber.com/hc/en-gb/requests/new
How can we collaborate together?
For all blogger collaborations, please submit the request on https://www.globber.com/hk/en/contact-us
How do I delete my member account and personal data from Globber website?
Please submit your request via https://www.globber.com/hk/en/contact-us. We will review your request and reply to all legitimate requests within one month.
Before submitting your request, please make sure you have downloaded all your invoices if necessary.