Innovative scooters, tricycles, balance bikes & electric scooters
For all ages
Award-winning product designs
All products come with Globber’s 2-year limited warranty

FAQs

Here are our most frequently asked questions to help you quickly get the answers you need!

Which scooter should I buy?

We have our very own Find Your Scooter quiz to determine which scooter is best for you or your little one in just 5 questions. All it takes is 30 seconds to complete. Check it out here: https://www.globber.com/hk/en/find-your-scooter

How do I shop for spare parts?

For warranty claims, you can sign in and request your spare part at the link below: https://www.globber.com/hk/en/spare-parts

What are the differences between certain of your products?
We've integrated a simple to use product comparison on each product webpage.

Alternatively, for more technical comparisons, you can access our product comparison section here: https://www.globber.com/hk/en/compare-scooters

Where is my order? 

Recheck your order dispatch confirmation email which confirms the shipping method & tracking details. Please allow the fully scheduled time for your product to arrive. 

How do I return / exchange an item? 

The quickest way to request a return or exchange is to send the following information via email at info@planetb.hk:

  • Name, address, phone number
  • Name of item wanting to return 
  • Reason why you are returning the item
  • What you wish to exchange the product for (if applicable) 
  • Proof of purchase or order # (email receipt or photo of receipt accepted) 

How can I become a distributor for Globber? 

For all potential partnerships, please submit the request on https://www.globber.com/contact-us

How can we collaborate together?
For all blogger collaborations, please submit the request on https://www.globber.com/contact-us

How do I delete my member account and personal data from Globber website?

Please submit your request via https://www.globber.com/hk/en/contact-us. We will review your request and reply to all legitimate requests within one month.
Before submitting your request, please make sure you have downloaded all your invoices if necessary.