Globber USA FAQ

Here are our most frequently asked questions to help you quickly get the answers you need!

1. Which scooter should I buy?
   We have our very own Find Your Scooter quiz to determine which scooter is best for you or your little one in just 5 questions. All it takes is 30 seconds to complete. Check it out here: https://www.globber.com/us/find-your-scooter
   
   
2. How do I shop for spare parts?
   We sell online the most popular requested spare parts. Check out the links below:
   
   Kids Spare Parts: https://www.globberparts.com/kids-scooters
   Teens Spare Parts: https://www.globberparts.com/copy-of-kids-scooters
   Adults Spare Parts: https://www.globberparts.com/copy-of-teens
   
   For warranty claims, you can sign in and request your spare part at the link below: 
   https://www.globber.com/us/spare-parts
   
   
3. What are the differences between certain of your products?
   We've integrated a simple to use product comparison on each product webpage.
   Alternatively, for more technical comparisons, you can access our product comparison section here:
   https://www.globber.com/us/compare-scooters
   
   
4. Where is my order?
   Recheck your order dispatch confirmation email which confirms the shipping method & tracking details. Please allow the fully scheduled time for your product to arrive. 
   
   
5. How do I return / exchange an item?
   The quickest way to request a return or exchange is to send the following information via email:
   
   Name, address, phone number
   Name of item wanting to return
   Reason why you are returning the item
   What you wish to exchange the product for (if applicable)
   Proof of purchase or order # (email receipt or photo of receipt accepted)
   
   For returns / exchanges to the USA: info-us@globber.com
   
   For returns / exchanges outside of the USA: contact@globber.com 
   
   
   
6. How can I become a distributor for Globber? 
   For all potential partnerships, please email us at contact@globber.com
   
   
   
7. How can we collaborate together? 
   For all blogger collaborations, please email us at contact@globber.com
   
   
   
8. How do I delete my member account and personal data from Globber website?
   Please send your request to info-us@globber.com. We will review your request and reply to all legitimate requests within one month.
   Before submitting your request, please make sure you have downloaded all your invoices if necessary.