Globber USA FAQ
Here are our most frequently asked questions to help you quickly get the answers you need!
1. Which scooter should I buy?
We have our very own Find Your Scooter quiz to determine which scooter is best for you or your little one in just 5 questions. All it takes is 30 seconds to complete. Check it out here: https://www.globber.com/us/find-your-scooter
2. How do I shop for spare parts?
We sell online the most popular requested spare parts. Check out the link below:
https://www.globberparts.com
For warranty claims, you can sign in and request your spare part at the link below:
https://www.globber.com/us/spare-parts
3. What are the differences between certain of your products?
We've integrated a simple to use product comparison on each product webpage.
Alternatively, for more technical comparisons, you can access our product comparison section here:
https://www.globber.com/us/compare-scooters
4. Where is my order?
Recheck your order dispatch confirmation email which confirms the shipping method & tracking details. Please allow the fully scheduled time for your product to arrive.
5. How do I return / exchange an item?
The quickest way to request a return or exchange is to send the following information via email:
- Name, address, phone number
- Name of item wanting to return
- Reason why you are returning the item
- What you wish to exchange the product for (if applicable)
- Proof of purchase or order # (email receipt or photo of receipt accepted)
For returns / exchanges to the USA: info-us@globber.com
For returns / exchanges outside of the USA: contact@globber.com
6. How can I become a distributor for Globber?
For all potential partnerships, please email us at contact@globber.com
7. How can we collaborate together?
For all collaborations for USA & Canada, please contact: info-us@globber.com. For the rest of the world, please email us at contact@globber.com.