Globber USA FAQ
Here are our most frequently asked questions to help you quickly get the answers you need!
- Which scooter should I buy?
We have our very own Find Your Scooter quiz to determine which scooter is best for you or your little one in just 5 questions. All it takes is 30 seconds to complete. Check it out here: https://www.globber.com/us/find-your-scooter
- How do I shop for spare parts?
We sell online the most popular requested spare parts. Check out the links below:
Kids Spare Parts: https://www.globberparts.com/kids-scooters
Teens Spare Parts: https://www.globberparts.com/copy-of-kids-scooters
Adults Spare Parts: https://www.globberparts.com/copy-of-teens
For warranty claims, you can sign in and request your spare part at the link below:
- What are the differences between certain of your products?
We've integrated a simple to use product comparison on each product webpage.
Alternatively, for more technical comparisons, you can access our product comparison section here:
- Where is my order?
Recheck your order dispatch confirmation email which confirms the shipping method & tracking details. Please allow the fully scheduled time for your product to arrive.
- How do I return / exchange an item?
The quickest way to request a return or exchange is to send the following information via email:
Name, address, phone number
Name of item wanting to return
Reason why you are returning the item
What you wish to exchange the product for (if applicable)
Proof of purchase or order # (email receipt or photo of receipt accepted)
For returns / exchanges to the USA: firstname.lastname@example.org
For returns / exchanges outside of the USA: email@example.com
- How can I become a distributor for Globber?
For all potential partnerships, please email us at firstname.lastname@example.org
- How can we collaborate together?
For all blogger collaborations, please email us at email@example.com
- How do I delete my member account and personal data from Globber website?
Please send your request to firstname.lastname@example.org. We will review your request and reply to all legitimate requests within one month.
Before submitting your request, please make sure you have downloaded all your invoices if necessary.